Client: Arihant Multi-Specialty Hospital
Industry: Healthcare
Services Provided: Website Development, User Experience Enhancement, Online Appointment System, 24/7 Emergency Support Integration

Background

Arihant Hospital is a leading multi-specialty healthcare provider offering top-notch medical services across various departments like Cardiology, Neurology, Pediatrics, Orthopedics, and more. With over 40+ expert doctors and 160+ beds, Arihant serves hundreds of patients daily. However, the hospital faced challenges with its outdated website, which was not equipped to handle growing patient demand or provide a seamless digital experience.

Arihant needed a robust digital solution that would:

• Improve online patient engagement

• Streamline appointment booking

• Provide 24/7 emergency support

• Showcase the hospital’s expertise and facilities effectively

That’s when Arihant Hospital partnered with Brillsoftwares for a complete digital transformation.

Challenges

• Complex Appointment Booking Process: The previous website lacked an efficient booking system, making it difficult for patients to schedule appointments easily.

• Limited Online Presence: The hospital’s online presence didn’t fully reflect the comprehensive range of services or the expertise of its doctors.

• Lack of Emergency Contact Integration: Patients were unable to access immediate emergency assistance online, which is critical for a hospital of this size.

• Outdated User Interface: The site’s design and layout were not user-friendly or mobile-responsive, leading to poor user experience.

Solution by Brillsoftwares

To address Arihant Hospital’s challenges, Brillsoftwares developed a modern, responsive, and patient-centric website with the following features:

1. Online Appointment System
   Brillsoftwares implemented a simple and intuitive online appointment booking system. Patients can now book appointments in just a few clicks by filling out a quick form. The system also integrates options for WhatsApp appointment bookings and call-based bookings for maximum convenience.

2. 24/7 Emergency Support Integration
   Understanding the importance of emergency services, we integrated a 24/7 emergency support feature on the website. With a prominently displayed emergency number, patients can now access immediate help with ease, ensuring timely care during critical situations.

3. Enhanced User Interface & Experience
   Brillsoftwares revamped the website’s user interface to be clean, visually appealing, and mobile-responsive. The new design showcases all of Arihant's services, doctors, and departments clearly, helping patients find the information they need quickly and effectively.

4. Showcasing Expertise
   We highlighted Arihant’s specialized departments (Cardiology, Neurology, Pediatrics, etc.) and expert doctors using dedicated sections for each. Additionally, real-time patient reviews were added to build trust and credibility among potential patients.

5. SEO Optimization & Digital Presence
   Brillsoftwares optimized the site for search engines, ensuring that Arihant Hospital ranked higher in local healthcare searches. This increased their online visibility and brought more patients to the hospital through digital channels.

Results

Within months of the new website launch, Arihant Hospital experienced significant improvements:

• 50% Increase in Online Appointments: The new streamlined booking process resulted in a sharp rise in online appointment scheduling.

• 24/7 Emergency Response: Patients now receive round-the-clock assistance, improving Arihant’s emergency care capabilities.

• Improved User Engagement: The mobile-responsive design and clear navigation significantly enhanced the overall user experience, leading to more time spent on the site.

• Increased Patient Trust: By featuring patient testimonials and showcasing their expert medical services, the hospital saw a rise in trust and referrals.

• Enhanced Online Presence: SEO optimization led to improved search rankings, driving more organic traffic to the site.

Conclusion

By partnering with Brillsoftwares, Arihant Hospital successfully transformed its digital presence, offering patients a seamless experience from booking appointments to emergency care. This case study demonstrates how a thoughtful, user-focused approach to web development can not only improve patient satisfaction but also enhance operational efficiency and build trust in healthcare services.

Is your healthcare facility ready for digital transformation? Let Brillsoftwares provide the solutions to elevate your service delivery and patient experience.